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IoT Support Services

DEDICATED EXPERT SUPPORT

Always stay Connected

Highest-Quality IoT Support Services

Choosing the appropriate connectivity and SIM partner is crucial in aiding with device connectivity selection, setup, and enhancement, as well as offering immediate guidance and assistance in case of any network or device problems. With extensive telecom knowledge and robust support resources, Caburn Telecom can deliver comprehensive support for device connectivity globally. 

We will assess your current deployments thoroughly and suggest improvements to enhance system performance, detect issues, minimise expenses, and enhance service quality. We are capable of executing projects promptly and proficiently.

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Experienced IoT Network Experts & IoT Device Team

Caburn Telecom’s dedication to providing unparalleled service to their clients is truly valued by our customers. With a team of highly-trained professionals who are always willing to assist customers with any issue or query, Caburn Telecom’s support service is held in high esteem. 

Whether it’s a simple troubleshooting question or a more complex technical problem, our team is always ready to provide friendly and efficient assistance, making them a trusted and reliable partner for businesses of all sizes. With Caburn Telecom, you can rest assured that your communication needs are in safe hands. 

Our team is built from a group of highly experienced support and technical engineers. This means that we provide knowledgeable help and support on first contact. Our team are always ready to help you with any queries and to address any issues. 

We can also assist you with any tasks or SIM actions on our IoT SIM management platform that you are unsure of undertaking yourself. Our highly skilled development and support teams are the core reason we pride ourselves on providing World-Class IoT Connectivity & IoT SIM Cards to our clients.

Strong IoT Industry & Network Operator Relationships

Close relationships with our customers and partners, together with our own monitoring infrastructure, ensures that we are constantly supervising and automatically testing networks. 

We have developed a monitoring infrastructure which automatically tests networks 24/7. These systems check key regions, a variety of technologies (2G, 3G, 4G, etc), data and voice (mobile originated and mobile terminated) services and core roaming infrastructure.

This provides us with an immediate early warning system of network problems. For example, we will most often advise MNO problems to our clients in advance of the networks detecting problems themselves.

Caburn Telecom’s large client network also helps us to continuously monitor service levels and user experiences, forming a responsive and far-reaching mobile ecosystem of constantly high levels of service.

Experience + Expertise = Excellence

Connectivity is critical to every IoT solution, but almost everything about it is complex. Having responsive, expert support on hand is essential to help navigate unforeseen technical issues.

Few IoT companies can rival our knowledge of global network operations. There are very few situations our highly qualified, seasoned telecoms engineers haven’t dealt with. When you call our support line, you speak directly to the team who operate, design and build our SIM Management Platform.

In the rare event that our experts can’t fix the problem, they will work with the network operators on your behalf to ensure a rapid understanding of the problem and outcome.

“Caburn Telecom has been an excellent technical and commercial partner in providing IoT SIM’s to support our camera systems”

Dan Molyneux, Head of Support at Fastview360

I just wanted to say thank you. We all appreciate your support and its always and I mean always amazing. So, I thought while I have 2 minutes I just wanted to say a MASSIVE THANK YOU to you all for what you do for us. THANKYOU.

Darren and the team; I TRACK DIRECT

Spirit Healthcare Caburn case study

Spirit Healthcare

Spirit healthcare - Working in partnership to develop a connectivity service that provides strong geographical coverage and cross-network resilience.

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Seguirincat Case study, image.

Segurincat

Project type: Connected security and alarm systems for commercial and domestic customers. Location: Tarragona, Spain Challenge: Maintaining vital links between alarm...

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Smart Parking

Scorpion Automotive

Scorpion Automotive is a designer of alarms, immobilisers and telematics systems for the automotive industry. Caburn Telecom provided a Multi-network SIM...

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Connected Solutions for all IoT / M2M Applications