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Service & Support

Supporting Our Customers

Selecting the right connectivity and SIM partner is critical, not only in helping choose, configure, and optimise device’s connectivity, but also to provide real time advice and support should any of the MNO’s networks or devices suffer issues. Indeed, some compatibility issues may require more involved investigations. This is where a partner with high levels of telecom network expertise and resourced support structures is invaluable. Close relationships with our customers and partners also ensure that Caburn Telecom constantly monitors and tests networks; often advising MNO problems to our clients in advance of the networks detecting problems themselves. Caburn Telecom’s large client network also helps us to continuously monitor service levels and user experiences. Forming a responsive and far reaching mobile ecosystem for establishing high levels of quality of service and user experiences.

Experience + Expertise = Excellence

Connectivity is critical to every IoT solution, but almost everything about it is complex. Having responsive, expert support on hand is essential to help navigate unforeseen technical issues. Few IoT companies can rival our knowledge of global network operations. There are very few situations our highly qualified, seasoned telecoms engineers haven’t dealt with. When you call our support line, you speak directly to the team who designed and built our Caburn SIM Management Platform. In the rare event they can’t fix the problem, they will work with the network operators on your behalf to ensure a good outcome.

“Caburn Telecom has been an excellent technical and commercial partner in providing IoT SIM’s to support our camera systems”

Dan Molyneux, Head of Support at Fastview360

Case Studies

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Spirit Healthcare Caburn case study

Spirit healthcare

Spirit healthcare - Working in partnership to develop a connectivity service that provides strong geographical coverage and cross-network resilience.

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Seguirincat Case study, image.


Project type: Connected security and alarm systems for commercial and domestic customers. Location: Tarragona, Spain Challenge: Maintaining vital links between alarm...

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Scorpion Automotive IoT connectivity and SIM management case study image

Scorpion Automotive

Scorpion Automotive is a designer of alarms, immobilisers and telematics systems for the automotive industry. Caburn Telecom provided a Multi-network SIM...

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Connected Solutions for all IoT / M2M Applications