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Service & Support

Supporting Our Customers

Selecting the right connectivity and SIM partner is critical, not only in helping choose, configure, and optimise device connectivity, but also in providing real time advice and support should any of the MNO’s networks or devices suffer issues.

Being an experienced company with high levels of telecom network expertise and fully resourced support coverage, means Caburn Telecom can provide complete support services for device connectivity in any region.

We will perform a full assessment of your existing deployments and make recommendations to increase system performance, identify potential problems, reduce costs and improve service levels. We have the resources to deliver any project quickly and efficiently.

Close relationships with our customers and partners, together with our own monitoring infrastructure, ensures that we are constantly supervising and automatically testing networks. For example, we often advise MNO problems to our clients in advance of the networks detecting problems themselves.

Caburn Telecom’s large client network also helps us to continuously monitor service levels and user experiences, forming a responsive and far-reaching mobile ecosystem of constantly high levels of service.

Experience + Expertise = Excellence

Connectivity is critical to every IoT solution, but almost everything about it is complex. Having responsive, expert support on hand is essential to help navigate unforeseen technical issues.

  • Experienced telecoms engineers on hand to help you
  • Expert help available 24/7
  • Personalised support when you need it

Few IoT companies can rival our knowledge of global network operations. There are very few situations our highly qualified, seasoned telecoms engineers haven’t dealt with. When you call our support line, you speak directly to the team who operate, design and build our SIM Management Platform.

In the rare event that our experts can’t fix the problem, they will work with the network operators on your behalf to ensure a rapid understanding of the problem and outcome.

“Caburn Telecom has been an excellent technical and commercial partner in providing IoT SIM’s to support our camera systems”

Dan Molyneux, Head of Support at Fastview360

Case Studies

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Spirit Healthcare Caburn case study

Spirit healthcare

Spirit healthcare - Working in partnership to develop a connectivity service that provides strong geographical coverage and cross-network resilience.

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Seguirincat Case study, image.

Segurincat

Project type: Connected security and alarm systems for commercial and domestic customers. Location: Tarragona, Spain Challenge: Maintaining vital links between alarm...

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Scorpion Automotive IoT connectivity and SIM management case study image

Scorpion Automotive

Scorpion Automotive is a designer of alarms, immobilisers and telematics systems for the automotive industry. Caburn Telecom provided a Multi-network SIM...

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Connected Solutions for all IoT / M2M Applications

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