IOT SUPPORT SERVICES

Dedicated Expert Business & Technical Support

A Partnership Approach to IoT Connectivity

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Highest-Quality IoT Support Services

Choosing the appropriate connectivity and SIM partner is crucial in aiding with device connectivity selection, setup, and enhancement, as well as offering immediate guidance and assistance in case of any network or device problems. With extensive telecom knowledge and robust support resources, Caburn Telecom can deliver comprehensive support for device connectivity globally. 

We will assess your current deployments thoroughly and suggest improvements to enhance system performance, detect issues, minimise expenses, and enhance service quality. We are capable of executing projects promptly and proficiently.

Experienced IoT Network Experts & IoT Device Team

Caburn Telecom’s dedication to providing unparalleled service to their clients is truly valued by our customers. With a team of highly-trained professionals who are always willing to assist customers with any issue or query, Caburn Telecom’s support service is held in high esteem. 

Whether it’s a simple troubleshooting question or a more complex technical problem, our team is always ready to provide friendly and efficient assistance, making them a trusted and reliable partner for businesses of all sizes. With Caburn Telecom, you can rest assured that your communication needs are in safe hands. 

Our team is built from a group of highly experienced support and technical engineers. This means that we provide knowledgeable help and support on first contact. Our team are always ready to help you with any queries and to address any issues. 

We can also assist you with any tasks or SIM actions on our IoT SIM management platform that you are unsure of undertaking yourself. Our highly skilled development and support teams are the core reason we pride ourselves on providing World-Class IoT Connectivity & IoT SIM Cards to our clients.

Strong IoT Industry & Network Operator Relationships

Close relationships with our customers and partners, together with our own monitoring infrastructure, ensures that we are constantly supervising and automatically testing networks. 

We have developed a monitoring infrastructure which automatically tests networks 24/7. These systems check key regions, a variety of technologies (2G, 3G, 4G, etc), data and voice (mobile originated and mobile terminated) services and core roaming infrastructure. This provides us with an immediate early warning system of network problems. For example, we will most often advise MNO problems to our clients in advance of the networks detecting problems themselves.

Caburn Telecom’s large client network also helps us to continuously monitor service levels and user experiences, forming a responsive and far-reaching mobile ecosystem of constantly high levels of service.

Experience + Expertise = Excellence

Connectivity is critical to every IoT solution, but almost everything about it is complex. Having responsive, expert support on hand is essential to help navigate unforeseen technical issues.

Few IoT companies can rival our knowledge of global network operations. There are very few situations our highly qualified, seasoned telecoms engineers haven’t dealt with. When you call our support line, you speak directly to the team who operate, design and build our SIM Management Platform.

In the rare event that our experts can’t fix the problem, they will work with the network operators on your behalf to ensure a rapid understanding of the problem and outcome.

  • Experienced telecoms engineers on hand to help you
  • Expert help available 24/7
  • Personalised support when you need it
  • IoT device expertise
  • We can help you test and operationalise your IoT devices

IoT Case Studies

RAC van in the hills

RAC

Caburn Telecom helped to give the RAC Telematics customers complete peace of mind, designing and deploying a reliable managed multi-network SIM solution.

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Logistics Concept

AppLocation

AppLocation improves signal security with Caburn Telecom connectivity. Roaming SIM card solution frees the company to introduce a new revenue stream.

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Handshakes

Spirit Healthcare

Caburn Telecom helped Spirit Healthcare expand the opportunities for its patient monitoring system CliniTouch, improving their quality of life for patients.

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“Caburn Telecom has been an excellent technical and commercial partner in providing IoT SIM’s to support our camera systems”
Dan MolyneuxHead of Support at Fastview360
I just wanted to say thank you. We all appreciate your support and its always and I mean always amazing. So, I thought while I have 2 minutes I just wanted to say a MASSIVE THANK YOU to you all for what you do for us. THANK YOU.
Darren and the team
Darren and the teamTRACK DIRECT
“Radius Telematics is one of the fastest-growing providers of connected vehicle, telematics and IoT solutions in the world. Currently operating across 5 continents with over 300,000 live connected devices. Having a scalable global partner like Caburn Telecom is critical to our continued growth aspirations. Caburn provides Radius with essential connectivity services with multiple SIM options. Managed through a single portal to help us deliver ongoing service excellence and reduce our total cost of ownership."
Greville Coe Group Managing DirectorTelematics Radius Payment Solutions Limited

Learn More About The Technical Aspects of IoT

IoT SIM Management

IoT SIM Management

The Caburn SIM Management Platform and portal provides an easy-to-use, enterprise-class IoT management platform for our clients. Caburn has developed the system in response to our customer’s needs to effectively, efficiently and securely manage the connectivity of their dispersed, mobile as well as static IoT devices.

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CCTV security system

Security, Alarms & CCTV

Caburn Telecom provide a proven track-record and accompanying single and multi-network solutions; vital for the alarm and security industries. We offer a range of solutions which recognise the variety of functional and technical requirements needed for these sectors. 

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A guide to IoT Connectivity, IoT SIM Cards & Multi-network Platforms

A Guide to IoT Connectivity, IoT SIM Cards & Multi-Network Systems

IoT SIM cards differ from ordinary consumer SIM cards as IoT SIM Cards are explicitly designed for industrial and business IoT applications. IoT SIM Cards being securely and coded at manufacture and then provisioned by the IoT Mobile Virtual Network Operator (MVNO) for an assorted range of approved IoT applications.

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