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smart Vending & Ticketing machines

Essential Connectivity

Business Critical Connectivity - Vending & Ticketing

Vending and Ticketing machines are long standing part of unattended and convenient forms of paying for and delivering for products, goods and services. The technologies have previously integrated cash, note and card payments. Traditionally, connectivity has been used for managing machine maintenance, inventory management and consolidation of transaction records. Obviously, the much greater reliance on card and phone payments has increased the need to communicate on-line and in real time. While many machines utilise fixed line communications, others use mobile comms as either a primary or secondary back up. These machines can also be complex devices and often have separate modules which can communicate with a variety of host and third-party systems independently of the main control board if necessary or desired. For example, coin validators, note systems and card payment systems can be intelligent devices, requiring direct on-line comms to management systems or merchant services. More bespoke designs or integrated systems may require that communications be funnelled through a main control board or system.

Connecting Vending & Ticketing Machines

Like many stand-alone or unattended devices, products such as vending machines and ticket machines can suffer adverse environmental conditions, misuse and vandalism. This can be more extreme if located outdoors or if they take payment from users, but do not deliver the service or product. Some also seek to defraud or capture coins or notes from unsuspecting users by blocking channels. For these reasons, many intelligent systems utilise sensors to detect blockages, excessive vibration, tilting or lack of delivery. Some even use cameras to enable remote viewing of the device for greater intelligence. Machines themselves will have a number or alarm or warning codes which provide management systems with an ability to notify managers and field engineers of problems and the ability to schedule site visits. The profitability and brand reputation of these operations will not only depend upon the demand and usability of the services, but also the ability to take payments and maintain inventory and machine uptimes. The nature of their unattended status can mean they become a problem for the site owners, who will be approached by disgruntled consumers. If this becomes too much of a problem, they might ask for the machine to be removed from their premises.

Connectivity is therefore a vital part of the machine’s core communication processes and central to the wider operational infrastructure that enables the machine to be managed and therefore used effectively. Put simply, if the connectivity does not work, then geographical deployments become more complex and non-standard and vital machine services, such as payments, inventory management and maintenance tasks become disrupted and unreconcilable. Delivering multi-network, fully managed SIM cards as either the primary or secondary form of communications can therefore become the difference between a seamless and trustable service and a failing one, which eventually can leave the machine prone to further damage, vandalism and misuse.

In Conclusion

Many vending machines and ticketing machines will also utilise local networks, which can also include Wi-Fi. For more information on router and IOT gateway connectivity solutions, please read our guide here

For more information on financial critical Point-of-Sale connectivity, please click here.

For more general information on IoT devices and SIM cards, please read A guide to IoT Connectivity and IoT SIM Cards.

Case Studies

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Seguirincat Case study, image.


Project type: Connected security and alarm systems for commercial and domestic customers. Location:...

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Connected IoT/M2M Solutions Across all Sectors

Please contact us if you would like to discuss your SIM, IoT / M2M requirements or would like to learn more about our industry-leading secure and resilient connectivity plans. We can also discuss any individual technical issues you may be encountering within your IoT / M2M deployments or from your existing SIM or connectivity supplier. This is, of course, on a no-obligation basis.

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