Volvo Construction Equipment’s team of field engineers travel across the UK each day responding to customer queries – from initial fault diagnosis to servicing and updating equipment. Engineers depend on access to software tools hosted on Volvo’s network for diagnosis and configuration purposes. Yet visits can often take place in remote or inaccessible areas of the country with a poor mobile signal.
Previously, engineers were provided with a single-network USB dongle that could be plugged into laptops for network access. The limited geographical coverage meant that this had proved hugely unreliable, with engineers often unable to find a strong signal from the network provider.
With no internet access, engineers were often forced to return to the nearest depot – which could be up to 60 miles away – or in some cases, seek out free Wi-Fi at a local café or restaurant. This inability to complete the job on the first visit was also frustrating for customers unable to progress a project due to a broken-down machine.